On this page
- Introduction
- Information we collect
- Health & treatment information
- How we use your information
- Our legal basis for processing
- When we share information
- Cookies & website analytics
- How we protect your information
- Data retention
- Your rights & choices
- Children's privacy
- Third-party links
- Changes to this policy
- Contact us
1. Introduction
Sabrr Foundation ("Sabrr Foundation," "we," "us," or "our") operates de-addiction, rehabilitation, and mental wellness centres in Delhi, Noida, and Dehradun, India, along with the website located at www.sabrrfoundation.com (the "Website"). This Privacy Policy explains what information we collect from visitors, prospective clients, clients, families, and volunteers, why we collect it, how we use and protect it, and the choices available to you.
Because we support individuals through sensitive circumstances, including addiction treatment and mental health care, we take the privacy and confidentiality of your information seriously. By using our Website, submitting an enquiry, or engaging with our treatment programs, you agree to the practices described in this Policy.
2. Information we collect
We collect information in three general ways: information you give us directly, information collected automatically when you use our Website, and information we receive in the course of providing care.
Information you provide to us
- Contact details, such as your name, phone number, email address, and city, when you submit an enquiry form, call our helpline, or request a callback.
- Details you share about yourself or a loved one when seeking guidance on treatment, including general information about the nature of the concern (for example, alcohol, drug, or anxiety-related support).
- Information provided if you apply to volunteer or for a career opportunity, such as your resume, qualifications, and references.
- Messages, comments, or feedback you send us directly or through social media pages we operate.
Information collected automatically
- Device and usage data, such as your IP address, browser type, pages viewed, referring website, and time spent on the Website.
- Approximate location derived from your IP address, used to show you the nearest centre (Delhi, Noida, or Dehradun).
- Cookies and similar technologies, described further in Section 7.
3. Health & treatment information
If you or your family proceed toward admission or treatment at one of our centres, we and our clinical staff may collect health-related information necessary for care, such as medical history, substance use history, current medications, and treatment progress. This information is collected primarily offline, through consultations and admission processes, and is used strictly to provide safe, appropriate treatment and to coordinate care with your consent.
We do not publish, sell, or use identifiable health or treatment information for marketing purposes.
4. How we use your information
| Purpose | Examples |
|---|---|
| Respond to enquiries | Answering questions about programs, availability, and admission through phone, email, or web forms |
| Provide treatment & care | Assessment, treatment planning, and coordination among our clinical team |
| Operate the Website | Maintaining functionality, security, and understanding how visitors use our pages |
| Communicate with you | Sending requested information, appointment reminders, or follow-up on an enquiry |
| Improve our services | Analysing aggregate trends in enquiries and Website usage |
| Legal & safety obligations | Complying with applicable healthcare, safety, and regulatory requirements |
| Recruitment | Reviewing applications for careers or volunteering |
5. Our legal basis for processing
We process personal data on the basis of: your consent (for example, when you submit an enquiry form or agree to treatment); our legitimate interest in operating our Website and organisation responsibly; and, where applicable, compliance with legal or regulatory obligations relevant to healthcare providers in India. Where required by the Digital Personal Data Protection Act, 2023, and other applicable Indian law, we will obtain your consent before processing personal data and will honour any withdrawal of consent, subject to legal or medical record-keeping requirements.
8. How we protect your information
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information from unauthorised access, disclosure, alteration, or loss, including restricted access to client records and secure handling of enquiry data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, including to provide ongoing care, meet legal and clinical record-keeping obligations, and resolve disputes. General enquiry information that does not lead to further engagement is retained for a limited period and then deleted or anonymised.
10. Your rights & choices
Subject to applicable law, you may have the right to:
- Ask us what personal information we hold about you and request a copy of it.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to our legal, clinical, and record-keeping obligations.
- Withdraw consent to marketing communications at any time.
- Ask us to restrict certain uses of your information.
To exercise any of these rights, contact us using the details in Section 14. We will respond within a reasonable timeframe and in accordance with applicable law.
11. Children's privacy
Our Website is not directed at children, and we do not knowingly collect personal information from children through the Website. Where a minor is referred to us for care, information is collected and handled in accordance with applicable healthcare and consent laws, typically involving a parent or legal guardian.
12. Third-party links
Our Website may contain links to third-party sites, such as social media pages. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Effective date" at the top of this page indicates when it was last revised. We encourage you to review this page periodically.